Privacy Policy

Last updated: September 10, 2026

1. Data Controller

The data controller for this Service is:

  • Company Name: PodcastGen
  • Registered Address: [Company Legal Address]
  • Privacy Contact Email: privacy@podcastgen.com
  • Data Protection Officer: Not applicable

2. Information We Collect

2.1 Information You Provide Directly

  • Account Information: Email, display name, password (encrypted), and other registration fields
  • Payment Information: Transaction amount, payment status. We do not store complete card numbers — card data is processed by our payment processor (see Section 5)
  • Communication Records: Emails, support tickets, and feedback you send to our support team
  • Content for Processing: Articles, URLs, documents, and other content you submit for podcast generation
  • Enterprise Information: Business credentials, company details if applicable

2.2 Information We Collect Automatically

  • Device and Network: IP address, device model, operating system, browser type, timezone
  • Usage Behavior: Page visits, feature usage, operation logs, session duration
  • Log Data: Request timestamps, error logs, performance data
  • Usage Metrics: Audio minutes consumed, number of podcasts generated (for quota management and service improvement)

2.3 Optional - Third-Party Login

When logging in via third-party providers (e.g., Google OAuth), we obtain authorized basic profile information as permitted by your account settings with that provider.

3. How We Use Your Information

Purpose Legal Basis
Provide and maintain ServiceContract performance
Billing and payment processingContract performance
Customer supportContract performance / Legitimate interest
Service notifications (billing, security, policy updates)Legitimate interest
Security and fraud preventionLegitimate interest
Product optimization and analyticsLegitimate interest
Legal complianceLegal obligation
Marketing communications (optional)User consent

We may aggregate or de-identify data for statistical analysis. Such data cannot be traced to a specific individual.

4. Cookies and Tracking Technologies

Type Purpose Can Be Disabled
Strictly NecessaryMaintain login, core functionalityNo
FunctionalLanguage preferences, personalized settingsYes
AnalyticsAnonymous usage statistics, product optimizationYes
Marketing (optional)Targeted advertising and performance measurementYes

You can adjust your preferences through browser settings or our Cookie Management Center.

5. Data Sharing and Disclosure

We do not sell your personal information, including as defined under applicable laws such as CCPA. We only share information in the following circumstances:

  • Service Providers: Cloud computing, payment processing, customer support, analytics, and other suppliers bound by confidentiality agreements. Payment card data is processed exclusively by our PCI-DSS-compliant payment processor, Waffo Pancake, and is not stored on our servers.
  • AI Service Providers: DeepSeek for script generation, third-party text-to-speech providers for audio synthesis — only the content you submit for processing
  • Business Partners: [If applicable, describe the type of partnership and data scope; otherwise delete]
  • Legal and Regulatory Requirements: As required by law, court order, or legitimate government request
  • Business Transactions: In cases of merger, acquisition, etc., with advance notice and continued protection obligations
  • With Your Consent: For other purposes only with your explicit prior consent

6. Data Security Measures

  • Transmission Encryption: TLS/HTTPS
  • Storage Security: Sensitive data such as passwords are encrypted or hashed
  • Access Control: Principle of least privilege; employees sign confidentiality agreements
  • Regular Security Audits: Including vulnerability scanning

In the event of a security incident affecting your rights, we will notify you and relevant supervisory authorities within 72 hours of discovery per legal requirements. Please keep your account credentials secure and do not share them with others.

7. Data Retention Period

Data Type Retention Period Disposal Upon Expiry
Account InformationDuring active period; 90 days after account deletionDelete or anonymize
Transaction RecordsAs required by law, typically 7 yearsDelete or archive
Customer Support Records3 yearsSecure deletion
Security Audit Logs12 monthsSecure deletion
Generated Podcasts and AudioRetained until you delete them or your account is deletedPermanent deletion

8. Your Data Rights

To exercise the following rights, please contact us. We will process your request within 30 calendar days.

Right Description
Right to be informedUnderstand what data we collect and how we use it
Right of accessObtain a copy of your personal data
Right to rectificationCorrect inaccurate or incomplete information
Right to erasureRequest data deletion under specific conditions
Right to restrict processingPause data processing under specific circumstances
Right to data portabilityObtain your data in machine-readable format
Right to objectObject to processing based on legitimate interests or marketing
Right to withdraw consentWithdraw consent for processing based on consent

If you believe we have not handled your data properly, you have the right to lodge a complaint with your local data protection authority.

9. Marketing Communications and Opt-Out

With your consent, we may send marketing information related to our Service via email, SMS, or in-app notifications. You can unsubscribe at any time by clicking the "unsubscribe" link in emails, disabling marketing notifications in Account Settings, or contacting us. Opting out does not affect service-essential notifications (such as billing and security alerts).

10. International Data Transfers

Our servers and partners may be located in regions including Singapore and the United States. When transferring data across borders, we ensure data security through:

  • Signing data processing agreements incorporating Standard Contractual Clauses (SCC) as required
  • Transferring only to recipients providing equivalent protection levels
  • Other safeguard mechanisms such as adequacy decisions or Binding Corporate Rules

11. Children's Privacy

This Service is intended for users who are at least 18 years old. We do not knowingly collect information from minors below this age. If you believe your child has provided us with information, please contact us immediately and we will delete it as soon as possible.

12. Third-Party Links and Services

This Service may contain links to third-party websites or integrate with third-party services. This Policy applies only to information we collect directly. We are not responsible for third parties' data practices and recommend reviewing their policies before use.

13. Changes to This Policy

If material changes occur, we will notify you at least 15 days in advance via platform announcement or your registered email, and update the "Last Updated" date at the top of this page. Continued use after the effective date constitutes acceptance of the updated Policy.

14. Contact Us

  • Privacy Contact Email: privacy@podcastgen.com
  • Customer Support Email: support@podcastgen.com
  • Company Name: PodcastGen
  • Mailing Address: [Company Address]
  • Service Hours: Monday to Friday, 09:00–18:00 UTC+8

This Privacy Policy is for reference only and does not constitute legal advice. We recommend consulting a qualified legal professional familiar with your target market before official publication.

PodcastGen · https://podcastgen.com