1. Overview
PodcastGen provides AI-powered podcast generation services as a digital SaaS product. Due to the immediate delivery nature of digital services, we have specific refund policies designed to be fair while protecting against abuse.
All payment processing is handled by Waffo Pancake, our PCI-DSS-compliant payment processor and Merchant of Record (MoR). Payment card data is never stored on our servers.
2. Subscription Refunds (V1)
2.1 General Policy
Due to the immediate delivery and intangible nature of our digital Service, subscription fees are generally non-refundable, except in the following circumstances.
2.2 Refundable Cases
- First-time subscriber 7-day guarantee: First-time subscribers may request a full refund within 7 days of first charge, provided their usage does not exceed 20% of their plan's audio minute quota.
- Duplicate charges: Full refund for duplicate charges caused by billing errors on our part.
- Verified service interruption: If our Service is unavailable for more than 72 consecutive hours due to issues on our end, you are eligible for a proportional refund or service credit.
- Legal rights: If applicable law in your jurisdiction grants you a revocation or cooling-off period (e.g., EU/UK 14-day right of withdrawal), these rights are preserved.
2.3 Non-Refundable Cases
- Used subscription period fees (except in the cases described in 2.2)
- Annual subscription refund requests made 30 days or more after initial purchase
- Accounts terminated due to violation of our Terms of Service or Acceptable Use Policy
- Credits/audio minutes already consumed
3. Credits and Audio Minutes
Audio minutes (credits) purchased or allocated as part of a subscription plan:
- Do not roll over — Unused credits expire at the end of each billing cycle and do not transfer to the next period
- Are non-refundable once purchased or consumed, except as required by applicable law
- Package purchases: Credit packages (if offered) are refundable only within 7 days of purchase if no credits have been used
4. Processing Time
Approved refunds are typically processed within 5–10 business days and returned to the original payment method. After approval, please allow up to 10 business days for the refund to appear on your statement.
5. Billing Disputes
If you believe a charge is in error, please contact us before contacting your bank:
- Email: billing@podcastgen.com
- Response time: We commit to responding within 2 business days and resolving confirmed billing errors within 5 business days
Initiating a chargeback with your bank while a dispute is pending may result in your subscription being suspended during the investigation.
6. How to Request a Refund
To request a refund:
- Email us at refunds@podcastgen.com with your account email, transaction ID (if available), and reason for the refund request
- Wait for our response within 2 business days confirming receipt
- If approved, the refund will be processed automatically to your original payment method within 5–10 business days
7. Cancellation
You may cancel your subscription at any time:
- Online (recommended): Account Settings → Subscription → Cancel Subscription
- Email: Send from your registered email to cancel@podcastgen.com
Cancellation takes effect immediately. Your subscription remains active until the end of the current billing cycle — you will not be charged again, and no refunds are provided for the unused portion of the current cycle.
8. Contact
For refund requests or billing questions, contact us at:
- Refund Requests: refunds@podcastgen.com
- Billing Inquiries: billing@podcastgen.com
- Cancel Subscription: cancel@podcastgen.com or via Account Settings
- General Support: support@podcastgen.com